24/7 Emergency
No heat or a burst pipe? Call now. A person answers.
The emergency line is answered 24 hours a day, every day of the year, by a person and not a machine. On-call tech dispatched immediately, typically at your door within the hour.
What we handle
Burst or frozen pipes
Water shut down, line isolated, and repair started on the same visit wherever the part is on the truck.
No heat
Priority dispatch November through March. If we can't restore heat the same day, we supply loaner heaters at no charge.
Sewer & drain backups
Main line clearing and camera inspection so you know whether it's a clog or a collapse.
Water heater failure
Leaking tanks isolated immediately, replacement usually available next day.
Gas smell
Call National Grid first, then call us. We handle the repair once the utility clears the property.
Flooding & sump failure
Pump replacement and backup battery systems so the next storm doesn't end the same way.
What it costs
Real numbers, not “call for pricing.” Every job is quoted flat-rate in writing before work starts.
- Emergency dispatch, business hours
- $89
- Nights, weekends & holidays
- $165
- Repair work
- flat-rate, quoted on site
- Loaner heaters
- no charge
Emergency Service questions
How fast will someone actually get here?
Typically within the hour anywhere in our service area. If we're further out than that, we tell you the honest number when you call so you can decide.
Is there a surcharge at 2am?
The after-hours dispatch fee is $165 instead of $89. The repair itself is quoted at the same flat rates as any other day.
What should I do while I wait?
For a burst pipe, shut the main valve — usually in the basement where the water enters. We'll walk you through finding it on the phone.